Frequently asked questions

Products & Authenticity

A: Yes. Chiipop sells authentic merchandise sourced through trusted supplier channels. Where available, product-specific brand, manufacturer, size, material and other details are listed on the product page.

A: No. Single blind boxes are random, so you cannot select a character. If you want to collect the complete series, choose the full-set option for that collection.

A: No. For collections where a full set contains six designs, purchasing a full set gives you the complete regular collection without repeated designs.

Buying six individual blind boxes does not guarantee a complete set and may result in duplicate characters.

A: Please check the individual product page for the designs included in each collection.

If a collection contains a secret, hidden or special design, we will state this in the product information where applicable.

A:Please review the product page for dimensions, materials, selected options and included items.

If anything is unclear before ordering, email support@chiipop.com with the product name or product link and we will help you confirm the details.

Shipping & Preorders

A: We ship from China and currently accept orders for the United States, Canada, the United Kingdom, Hong Kong SAR, Japan, Malaysia, the Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam.

Destinations not listed above are not currently available at checkout. If you are unsure whether we can ship to your location, please email support@chiipop.com before ordering.

A: We currently accept orders for:

  • United States
  • Canada
  • United Kingdom
  • Hong Kong SAR
  • Japan
  • Malaysia
  • Philippines
  • Singapore
  • South Korea
  • Taiwan
  • Thailand
  • Vietnam

Destinations not listed above are not currently available at checkout.

If you are unsure whether we can ship to your location, please contact support@chiipop.com before ordering.

A: Free shipping is based on your merchandise total after discounts.

For the United States, Canada and United Kingdom:

  • Orders of US$69 or more qualify for free shipping.
  • Orders below US$69 have a US$10 shipping fee.

For Hong Kong SAR, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam:

  • Orders of US$59 or more qualify for free shipping.
  • Orders below US$59 have a US$7 shipping fee.

These thresholds are stated in USD for consistency. Your checkout will show the final shipping charge applicable to your selected market.

A: For in-stock products shipped to the United States:

  • Orders are normally dispatched within 1–2 calendar days.
  • Estimated arrival is approximately 10–15 calendar days from the order date, including processing time.

For other supported destinations, delivery time varies by destination. Please contact support@chiipop.com before ordering if you would like a destination-specific estimate.

Delivery dates are estimates rather than guaranteed arrival dates. Carrier delays, customs inspections and other circumstances outside our control may affect delivery times.

A: For the destinations we currently support, our prices include applicable taxes and import duties.

Shipping charges, where applicable, are shown separately.

If a carrier or customs authority asks you to pay an additional tax or duty, please contact support@chiipop.com with your order number and a copy of the request before making an additional payment so we can help review the situation.

A: Email support@chiipop.com with your order number and any tracking details. Updates may not appear immediately. We will investigate and arrange a replacement for a lost or significantly delayed shipment, without affecting any refund rights under applicable law. For an unshipped preorder, check its estimated dispatch information first.

Orders & Payment

A: No. You can check out as a guest. Creating an account is optional.

A:
Prices may be displayed in the currency available for your selected market. The final transaction currency and total amount payable will always be shown at checkout before you place your order.

You can use PayPal or another payment method displayed at checkout. Review the final amount and available payment options before placing your order.

A: Yes. In-stock and preorder items can be cancelled free of charge before shipment. A full cancellation receives a full refund. You may also cancel only unshipped items, refunded at the amount actually paid for them. Email support@chiipop.com as soon as possible with your order number and the items to cancel. We initiate the refund within 3 calendar days after confirming cancellation.

A: Preorders ship after the stock arrives and is ready for dispatch. Check the product page for its estimated dispatch date. If no estimate is listed, contact us before ordering. The dispatch estimate is not an arrival date; delivery time after shipment also needs to be allowed for.

A: Address changes are available before your parcel is handed to the carrier. Email support@chiipop.com as soon as possible with your order number and full corrected address. If it has already shipped, contact us so we can review the situation; an address change or interception cannot be guaranteed.

Returns & Order Issues

A: Under our voluntary return policy, you may request a return within 30 calendar days after receiving the item if its original product packaging is unopened. This is the deadline to request a return, not for the parcel to reach our warehouse. Email support@chiipop.com first and wait for confirmation and the return address. These voluntary terms do not limit your statutory rights.

A: Opened blind boxes cannot be returned under our voluntary change-of-mind policy because you dislike the character or receive duplicates from multiple single boxes. If the item is defective, damaged or incorrect, or a full set contains repeated designs, contact us for help. Your statutory rights remain unaffected.

A: Contact support@chiipop.com within 30 calendar days of receipt with your order number, a description, clear photos and a short video of the issue. A full unboxing video is not required. If video cannot show the problem, let us know. After review, we arrange a replacement or refund as appropriate and cover shipping for any required return and replacement for a confirmed issue. Customer-caused damage is not covered by this service. Your statutory rights, including any longer protection, remain unaffected.

A: For change-of-mind returns, you pay return shipping and receive the amount actually paid for the returned items after discounts. Original shipping charges are not refundable under our voluntary policy unless applicable law requires otherwise. For free-shipping orders, we do not deduct our outbound shipping cost. Chiipop covers any required return shipping for a confirmed defect, transit damage or incorrect shipment. See our Return Policy for details and statutory exceptions.

A: For returns, we initiate the refund within 3 calendar days after our warehouse confirms receipt of the returned items. For cancellations, we initiate it within 3 calendar days after confirming cancellation. The time for funds to appear in your account depends on your bank or payment provider. Any earlier deadline required by applicable law takes precedence.