Frequently asked questions
Products & Authenticity
Are your products authentic?
Are your products authentic?
A: Yes. All products sold by Chiipop are authentic and sourced through official supplier channels, including AET.
Can I choose the character in a single blind box?
Can I choose the character in a single blind box?
A: No. Single blind boxes are random, so you cannot select a character. If you want to collect the complete series, choose the full-set option for that collection.
Is buying six single blind boxes the same as buying a full set?
Is buying six single blind boxes the same as buying a full set?
A: No. For our current blind-box collections, a full set contains 6 boxes with no repeated designs. Multiple single boxes may contain duplicates, even if you buy six together. Choose the full-set option if you want the complete collection without repeats.
Are there any secret or hidden designs?
Are there any secret or hidden designs?
A: Our current blind-box collections do not include secret or hidden designs. For future collections, please check the design details on the product page.
How can I check the size, material and what is included?
How can I check the size, material and what is included?
A: Review the product page for dimensions, materials, your selected option and included items. If anything is unclear, email support@chiipop.com with the product name or link before ordering, and we will help you confirm the details.
Shipping & Preorders
Where do you ship from, and do you ship to my country?
Where do you ship from, and do you ship to my country?
A: We ship from China and currently accept orders for the United States, Canada, the United Kingdom, Japan, South Korea and Taiwan. For other destinations, please email support@chiipop.com before ordering to confirm availability and shipping costs.
How long will my order take to arrive?
How long will my order take to arrive?
A: In-stock items usually ship within 1–2 calendar days of ordering. US in-stock orders are estimated to arrive 10–15 calendar days from the order date, including processing time. For other destinations, contact us before ordering for an estimate. Preorders take longer. Calendar days include weekends, and delivery estimates are not guaranteed arrival dates.
How do I qualify for free shipping after using a discount?
How do I qualify for free shipping after using a discount?
A: Free shipping is based on your merchandise total after discounts: US$69 or more for the United States, Canada and the United Kingdom, or US$59 or more for Japan, South Korea and Taiwan. For example, a US order discounted from US$75 to US$65 no longer qualifies. Guest orders are eligible too. Shipping below the US$59 threshold is US$10 for Japan, South Korea and Taiwan. For other applicable shipping charges, please contact support@chiipop.com before ordering.
When will my preorder ship?
When will my preorder ship?
A: Preorders ship after the stock arrives and is ready for dispatch. Check the product page for its estimated dispatch date. If no estimate is listed, contact us before ordering. The dispatch estimate is not an arrival date; delivery time after shipment also needs to be allowed for.
Will in-stock items wait for my preorder, and will I pay shipping twice?
Will in-stock items wait for my preorder, and will I pay shipping twice?
A: No. In-stock items ship first, and preorder items ship separately when ready. Shipping is charged only once for the original order, with no additional split-shipment fee. If the original order qualifies for free shipping for your destination, all resulting shipments are free.
What if tracking is not updating or my parcel has not arrived?
What if tracking is not updating or my parcel has not arrived?
A: Email support@chiipop.com with your order number and any tracking details. Updates may not appear immediately. We will investigate and arrange a replacement for a lost or significantly delayed shipment, without affecting any refund rights under applicable law. For an unshipped preorder, check its estimated dispatch information first.
Orders & Payment
Do I need an account to place an order?
Do I need an account to place an order?
A: No. You can check out as a guest. Creating an account is optional.
What currency and payment methods can I use?
What currency and payment methods can I use?
A: Prices and checkout payments are in US dollars (USD). You can use PayPal or another payment method displayed at checkout. Review the final amount and available payment options before placing your order.
Can I cancel my order, including a preorder?
Can I cancel my order, including a preorder?
A: Yes. In-stock and preorder items can be cancelled free of charge before shipment. A full cancellation receives a full refund. You may also cancel only unshipped items, refunded at the amount actually paid for them. Email support@chiipop.com as soon as possible with your order number and the items to cancel. We initiate the refund within 3 calendar days after confirming cancellation.
When will my preorder ship?
When will my preorder ship?
A: Preorders ship after the stock arrives and is ready for dispatch. Check the product page for its estimated dispatch date. If no estimate is listed, contact us before ordering. The dispatch estimate is not an arrival date; delivery time after shipment also needs to be allowed for.
Can I change my delivery address?
Can I change my delivery address?
A: Address changes are available before your parcel is handed to the carrier. Email support@chiipop.com as soon as possible with your order number and full corrected address. If it has already shipped, contact us so we can review the situation; an address change or interception cannot be guaranteed.
Returns & Order Issues
Can I return an item if I change my mind?
Can I return an item if I change my mind?
A: Under our voluntary return policy, you may request a return within 30 calendar days after receiving the item if its original product packaging is unopened. This is the deadline to request a return, not for the parcel to reach our warehouse. Email support@chiipop.com first and wait for confirmation and the return address. These voluntary terms do not limit your statutory rights.
Can I return an opened blind box if I dislike the character or get a duplicate?
Can I return an opened blind box if I dislike the character or get a duplicate?
A: Opened blind boxes cannot be returned under our voluntary change-of-mind policy because you dislike the character or receive duplicates from multiple single boxes. If the item is defective, damaged or incorrect, or a full set contains repeated designs, contact us for help. Your statutory rights remain unaffected.
What if my item is damaged, defective or incorrect? Do I need an unboxing video?
What if my item is damaged, defective or incorrect? Do I need an unboxing video?
A: Contact support@chiipop.com within 30 calendar days of receipt with your order number, a description, clear photos and a short video of the issue. A full unboxing video is not required. If video cannot show the problem, let us know. After review, we arrange a replacement or refund as appropriate and cover shipping for any required return and replacement for a confirmed issue. Customer-caused damage is not covered by this service. Your statutory rights, including any longer protection, remain unaffected.
Who pays return shipping, and is the original shipping fee refundable?
Who pays return shipping, and is the original shipping fee refundable?
A: For change-of-mind returns, you pay return shipping and receive the amount actually paid for the returned items after discounts. Original shipping charges are not refundable under our voluntary policy unless applicable law requires otherwise. For free-shipping orders, we do not deduct our outbound shipping cost. Chiipop covers any required return shipping for a confirmed defect, transit damage or incorrect shipment. See our Return Policy for details and statutory exceptions.
When will I receive my refund?
When will I receive my refund?
A: For returns, we initiate the refund within 3 calendar days after our warehouse confirms receipt of the returned items. For cancellations, we initiate it within 3 calendar days after confirming cancellation. The time for funds to appear in your account depends on your bank or payment provider. Any earlier deadline required by applicable law takes precedence.