Terms of Service

Effective Date: [MONTH DAY, YEAR]

1. About CHIIPOP

The website https://chiipop.com (the “Website”) is operated by HONG KONG ZENRON TRADING LIMITED, a company incorporated in Hong Kong, trading as CHIIPOP (“we,” “us,” or “our”).

These Terms of Service (“Terms”) govern purchases through the Website and use of our related shopping and account services (collectively, the “Services”). Your purchase contract is with HONG KONG ZENRON TRADING LIMITED.

Our store serves customers in the United States and the United Kingdom. Customers in other destinations should contact support@chiipop.com before ordering so that we can confirm availability and applicable delivery arrangements.

2. These Terms and Your Rights

Please read these Terms before placing an order. We make them available before checkout, and you agree to them when you submit an order through a checkout process that clearly identifies that agreement.

Our Return Policy and the Shipping Policy presented on the Website provide additional purchase information. Our Privacy Policy at explains our handling of personal information.

Specific product details and purchase commitments agreed before checkout form part of your purchase contract. A general statement in these Terms does not override a specific commitment made for your order.

Nothing in these Terms or our policies excludes or restricts any consumer right, warranty, guarantee, or remedy that cannot lawfully be excluded or restricted. If a policy conflicts with a mandatory legal requirement, that requirement applies.

3. Eligibility and Account Security

You must have the legal capacity to enter into a purchase contract. Where a purchaser lacks that capacity, a parent or legal guardian must make the purchase.

Please provide accurate contact, payment, and delivery information. You must be authorized to use the payment method submitted with your order.

If you create an account, take reasonable precautions to protect your login details and notify us promptly of suspected unauthorized access. You are responsible for activity you authorize. Responsibility for unauthorized activity will be determined under applicable law; using an account does not automatically make you responsible for every transaction recorded through it.

4. Products and Descriptions

We aim to provide accurate descriptions, photographs, dimensions, materials, and product contents.

Photography, lighting, and screen settings may affect how colors appear. Minor variations may occur where consistent with the description. These possibilities do not excuse defects, missing components, misleading descriptions, or material differences from what you ordered.

Unless expressly included in the listing, display props and separately pictured accessories are not included.

Product changes apply to future purchases and do not alter the description or commitments applicable to an existing order.

Follow all age recommendations, warnings, and instructions supplied with each product. Describing a product as a collectible does not remove applicable product safety obligations.

5. Blind Boxes and Randomized Products

This section applies to products expressly identified as blind boxes or randomized products before purchase.

Please review the product page for the number of items included, the available assortment, any stated selection probabilities, and any set or non-duplication guarantee.

Unless expressly promised in the listing:

• A particular design cannot be selected or guaranteed.
• Separate purchases may contain duplicate designs.
• A rare or special edition is not guaranteed.
• Images showing a series do not mean that one purchase includes the entire series.

We will honor any specific assortment, probability, or set representation made for the product purchased.

Receiving an accurately described random design that you do not prefer is not, by itself, a defect. This does not affect remedies for damaged goods, missing items, incorrect quantities, misleading descriptions, or failure to meet an advertised guarantee.

Any voluntary return conditions for opened blind boxes must be disclosed before purchase. A product is not automatically excluded from statutory cancellation or defect remedies merely because it is a blind box or has been opened. Any legal exception or deduction for diminished value must be applicable to the circumstances and permitted by law.

6. Orders and Acceptance

Submitting an order is an offer to purchase the products selected.

An automated order-received email acknowledges receipt and does not constitute acceptance unless it expressly confirms acceptance. We accept an order when we send an express acceptance or dispatch confirmation, whichever occurs first. If acceptance covers only specified items, the contract covers those items.

A payment authorization or charge alone does not constitute acceptance. If we decline an order after taking payment, we will promptly refund the amounts paid for the declined items and associated charges.

Before acceptance, we may decline an order for legitimate reasons, including unavailable stock, inability to deliver, a material listing error, suspected fraud, or deliberate circumvention of a disclosed purchase limit.

After acceptance, we will not increase the agreed price or substitute materially different goods without your agreement. Any cancellation by us must comply with applicable law and preserve your remedies.

7. Prices, Taxes, and Payment

Amounts are in US dollars unless another currency is clearly identified. The currency and total amount payable to us will be shown before you submit your order.

Our prices include applicable taxes and import duties for supported destinations. Any applicable shipping charge is shown separately before checkout.

If a carrier or customs office requests an additional tax or duty payment, please contact support@chiipop.com with your order number and a copy of the request. We will resolve charges covered by our tax-and-duty-inclusive commitment. If you have already paid such a charge, provide proof of payment so we can arrange the appropriate reimbursement.

Your bank or payment provider may apply its own currency conversion or transaction fees.

Price changes apply to future orders. If we identify a material pricing error before acceptance, we will explain the correction and allow you to proceed at the corrected price or cancel. We will not collect an increased amount without your authorization.

Promotions may have additional conditions disclosed before participation. Those conditions cannot override mandatory consumer rights.

8. Purchase Limits

We may apply reasonable purchase limits to manage stock and prevent abuse. Applicable limits will be disclosed before purchase.

You must not deliberately circumvent those limits through false identities, coordinated accounts, or automated purchasing tools. We may reject affected orders or reasonably restrict access where we identify fraud or deliberate circumvention, subject to applicable law and appropriate refunds.

A purchase does not authorize you to present yourself as an official CHIIPOP distributor, agent, or commercial partner.

9. Pre-Orders and Split Shipments

Pre-order products will be identified before purchase. Their product pages will state the anticipated dispatch information and applicable payment arrangements.

Pre-orders are not covered by the delivery estimate for US in-stock purchases. If dispatch information is missing, contact us before placing the pre-order. We will provide the applicable dispatch arrangements before accepting it.

If a dispatch estimate changes, we will notify affected customers and provide the delay, consent, cancellation, and refund options required by applicable law. A pre-order does not authorize an indefinite delay.

An order containing in-stock and pre-order items may arrive in separate shipments. You pay shipping only once for the original order. If the original order qualifies for free shipping to its destination, all resulting shipments are free. We do not add another delivery fee when the pre-order portion ships later.

Each separate shipment will have its own tracking information.

10. Shipping and Delivery

Orders ship from China. Available destinations, shipping charges, free-shipping thresholds, and delivery estimates are presented in our Shipping Policy and before checkout.

Free-shipping eligibility is calculated using the merchandise total after discounts and before shipping charges. It applies to both guest and registered-customer orders.

For US in-stock orders, the stated 10–15-calendar-day order-to-delivery estimate includes processing time. Customers do not need to add a separate processing period to that estimate. Calendar days include weekends.

This estimate does not apply to pre-orders or automatically apply to UK orders. The applicable delivery information will be provided before purchase.

Delivery estimates are not guaranteed arrival dates unless expressly agreed otherwise. However, describing a period as an estimate does not remove our legal obligations regarding timely shipment and delivery.

We send tracking information when a parcel is dispatched. Tracking updates may take time to appear. Contact us if your parcel is overdue or appears lost, and we will investigate and provide any remedy required by law.

For US orders covered by the FTC Mail, Internet, or Telephone Order Merchandise Rule, we comply with applicable shipment deadlines, delay notices, consent requirements, and cancellation and refund obligations.

For UK consumer orders, we will deliver within the agreed period or, if no period has been agreed, within the applicable statutory deadline.

For delivery arranged by us, risk of loss passes when you or a person you designate, other than the carrier, takes physical possession. Handing a parcel to our carrier does not transfer that risk to you.

You do not need to purchase optional shipping protection to obtain remedies for which we are legally responsible.

11. Address Changes and Cancellation Before Shipment

Check your delivery address carefully before ordering. Contact us promptly if you need to correct it.

After dispatch, our pre-dispatch address-change process is no longer available, but we will review the situation and explain any available options. Any proposed additional charge must be reasonable, disclosed, and permitted by law.

You may cancel an order, or unshipped items within an order, without a cancellation fee by notifying us before the relevant items are dispatched.

A full cancellation before shipment receives a full refund. Cancelled individual items are refunded at the amount actually paid for them, together with any other amount refundable under applicable law or the agreed purchase terms.

We will promptly acknowledge a valid cancellation and initiate the cancellation refund within 3 calendar days after confirming it. We will not unreasonably delay confirmation. Any shorter legal deadline applies.

Your bank or payment provider determines when the funds appear in your account. Processing times do not remove our obligation to issue refunds within applicable legal deadlines.

Dispatch does not end any statutory cancellation or withdrawal right that continues after shipment.

12. Damaged, Defective, or Incorrect Items

Please report damaged, defective, or incorrect items promptly, preferably within 30 calendar days after receipt, so that we can investigate efficiently.

This reporting request is not a deadline that removes statutory rights. A claim will not be rejected solely because a legally protected defect was discovered or reported after 30 days.

Contact support@chiipop.com with your order number and a description of the issue. We may request reasonable supporting information, such as photographs. A full unboxing video is not required, and a video is not the exclusive acceptable form of evidence.

CHIIPOP covers shipping for replacements and any required return of a confirmed defective, transit-damaged, or incorrect item.

We will provide the repair, replacement, refund, price reduction, or other remedy required by applicable law. Where the law gives you a choice of remedy, our assessment process does not remove that choice.

The procedure in our Return Policy supplements these rights.

13. Returns and UK Cancellation Rights

Voluntary change-of-mind returns are governed by the Return Policy made available before purchase. Such conditions are additional to, and do not replace, applicable statutory rights.

For UK consumer distance purchases, unless a valid statutory exception applies, you may cancel without giving a reason from contract formation until 14 days after physical receipt. Where goods under one order are delivered separately, the statutory period generally runs from receipt of the last goods.

Notify us at support@chiipop.com using a clear statement identifying the purchase you wish to cancel. You may use the optional form below, but it is not compulsory. A valid cancellation does not require our prior approval.

Send the goods back within 14 days after notifying us, unless we arrange collection.

You bear the direct cost of a change-of-mind return only if we informed you of that responsibility before purchase. Otherwise, we bear that cost. This does not affect our responsibility for returning defective, damaged, or incorrect goods.

For cancellation of the entire order, we refund the standard outbound delivery charge. We do not have to refund the extra cost of an optional premium delivery service.

Refunds will be made without undue delay. Where we have not offered collection, we may withhold reimbursement until receiving the goods or evidence of return, whichever occurs first, and will refund within 14 days of that event. Where we offer collection, reimbursement is due within 14 days of cancellation notice.

We may deduct actual diminished value caused by handling beyond what is reasonably necessary to establish the goods’ nature, characteristics, and functioning, but only where legally permitted. We do not apply an automatic deduction solely because packaging was opened.

Refunds use the original payment method unless you expressly agree otherwise, without a refund fee.

These cancellation rights are separate from remedies for faulty or misdescribed goods.

Optional UK Cancellation Notice

To: HONG KONG ZENRON TRADING LIMITED, [BUSINESS ADDRESS], support@chiipop.com

I wish to cancel my purchase of the following goods:

• Goods:
• Order number:
• Order date / delivery date:
• Customer name:
• Customer address:
• Date of notice:
• Signature, if submitted on paper:

14. Intellectual Property

Our branding and Website content are owned by us or used under appropriate rights. Third-party names, characters, and trademarks belong to their respective owners.

You may use the Website for personal shopping and retain copies of your order records and these Terms. Rights permitted by law remain unaffected.

Unless authorized or permitted by law, you must not commercially reproduce protected Website materials or use branding in a way that misleadingly suggests an affiliation or endorsement.

Buying a product does not transfer intellectual property rights in its design or branding.

15. Reviews and Submitted Content

You retain ownership of reviews, photographs, and other content you submit.

For content submitted for public display, you grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, format, and display it in connection with the relevant Website feature. Our service providers may perform these functions on our behalf.

This permission does not authorize publication of private customer support correspondence. We will obtain separate permission for other uses where required.

Your submissions must reflect honest experiences and must not infringe another person’s rights. Material incentives or relationships connected to a review should be disclosed.

We may remove unlawful, fraudulent, abusive, privacy-infringing, or irrelevant content. We will not suppress a review merely because it is negative, penalize honest criticism, or alter a review to misrepresent its meaning.

16. Acceptable Use

You must not use the Services to commit fraud, impersonate another person, transmit malicious software, unlawfully collect personal information, infringe rights, or interfere with security or normal operation.

You must not bypass access controls or disclosed purchasing restrictions. Ordinary accessibility tools and expressly authorized shopping tools are not prohibited by this provision.

Nothing in these restrictions prevents lawful complaints, honest reviews, or communications with regulators.

17. Shopify, Third Parties, and Privacy

Our store uses Shopify’s commerce platform. The seller under your purchase contract is HONG KONG ZENRON TRADING LIMITED, not Shopify.

Payment providers and independent third-party websites may have their own terms and privacy notices. Their involvement does not remove our obligations as the seller or any responsibility imposed on us by law.

Our Privacy Policy explains the collection, use, disclosure, and retention of personal information and your applicable rights.

Agreeing to these Terms does not, by itself, constitute consent to optional marketing, non-essential cookies, or other processing requiring separate consent.

We may send communications necessary to manage your purchase or account. Marketing communications will follow applicable consent and unsubscribe requirements.

18. Warranties and Liability

We take reasonable care in providing the Services, but maintenance, outages, and technical errors may occur. We do not guarantee uninterrupted Website access.

Products remain subject to applicable statutory quality standards, warranties, guarantees, and conformity requirements, together with any express warranty supplied with the purchase.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, intentional misconduct, gross negligence, death or personal injury caused by negligence, mandatory product liability, or any liability that cannot lawfully be excluded or limited.

Subject to those protections, liability for loss caused by a breach of contract or failure to exercise legally required care is determined under applicable law.

To the extent lawful, we are not responsible for losses that were not reasonably foreseeable when the contract was made or for business losses arising from products purchased for personal use. These limitations apply only where legally effective and fair in the circumstances.

These Terms do not impose a blanket exclusion of recoverable direct losses or cap all consumer claims at the purchase price.

19. Suspension and Events Outside Our Control

We may reasonably restrict access where necessary to address serious misuse, fraud, security risks, or legal requirements. Where appropriate, we will explain the reason and allow an opportunity to resolve the issue.

Account closure or suspension does not remove rights relating to existing orders, refunds, warranties, or personal information.

If an event outside our reasonable control affects performance, we will take reasonable steps to reduce its effects and notify affected customers of material delays. Such an event does not authorize indefinite retention of payment for undelivered goods or remove legally required remedies.

20. Applicable Law and Disputes

The law applicable to these Terms and each purchase will be determined under the applicable conflict-of-laws rules. Our incorporation in Hong Kong does not deprive US or UK consumers of mandatory protections applicable to their transactions.

Please contact support@chiipop.com with a concern so that we can try to resolve it. Contacting us is not a compulsory prerequisite to exercising legal rights and does not suspend any legal deadline.

You may bring proceedings in any court with jurisdiction under applicable law, including courts available under mandatory consumer jurisdiction rules.

These Terms do not require compulsory arbitration or waive any legally available right to participate in collective proceedings.

21. Changes and General Provisions

We may revise these Terms for future transactions. The revised version will state its effective date.

The version agreed for your order continues to govern that order unless a change is required by law or separately agreed. Posting new Terms does not retroactively change an existing purchase.

For material changes affecting an ongoing account relationship, we will provide reasonable notice and obtain agreement where required.

If a provision is unenforceable, the remaining provisions continue to apply where the agreement can legally continue without it. A delay in enforcing a right does not waive it.

No entire-agreement provision in these Terms excludes binding pre-contract statements or rights protected by law.

We may transfer contractual rights and obligations as part of a legitimate business transfer only where doing so does not reduce your contractual or statutory protection, with notice where required.

22. Contact Us

Trading name: CHIIPOP
Legal business name: HONG KONG ZENRON TRADING LIMITED
Registered business address: [FULL REGISTERED BUSINESS ADDRESS]
Company registration number: [COMPANY REGISTRATION NUMBER]
Email: support@chiipop.com
Telephone: [CUSTOMER CONTACT NUMBER]
Website: https://chiipop.com

We reply to customer inquiries within 24 hours. A reply may acknowledge an inquiry while an investigation continues; it does not necessarily mean the issue will be fully resolved within that period.

Please contact us for return instructions and the appropriate return address. Requesting instructions is not a condition for giving a legally valid cancellation notice or exercising statutory rights.