Refund policy

Need help with an order? Email support@chiipop.com. We reply within 24 hours.

This policy applies to purchases from Chiipop at chiipop.com. The voluntary return terms below are in addition to your rights under applicable consumer law. Where local law provides different or additional rights, those rights apply.

On this page

• 1. Our 30-Day Return Policy
• 2. How to Request a Return
• 3. Return Shipping and Refund Amounts
• 4. Defective, Damaged or Incorrect Items
• 5. Blind Boxes
• 6. Order Cancellations and Address Changes
• 7. Refund Timing
• 8. Lost or Significantly Delayed Parcels
• 9. Your Consumer Rights

1. Our 30-Day Return Policy

Changed your mind? You may request a return within 30 calendar days after receiving your item, provided its original product packaging has not been opened. This is the deadline for requesting a return, not for the returned parcel to reach our warehouse.

You may return an eligible individual item or your entire order. For a full-order return, please include all free gifts received with that order.

The unopened-packaging requirement applies to change-of-mind returns under our voluntary policy. It does not prevent you from reporting a defective, damaged or incorrect item, or exercising rights available under applicable law.

2. How to Request a Return

1. Email support@chiipop.com with your order number, the item or items you wish to return, and the reason for your request.
2. Wait for our confirmation and return instructions. We will provide the appropriate return address by email.
3. Pack the items securely and send them to the address we provide. Please keep your shipping receipt and tracking information.

Please contact us before sending anything back. Do not use the sender address printed on your parcel unless our support team confirms it is the correct return address.

3. Return Shipping and Refund Amounts

Change-of-mind returns

• You are responsible for return shipping costs.
• We refund the amount actually paid for the returned items, after any discounts.
• Any original shipping fee you paid is not refundable under our voluntary return policy, except where applicable law requires otherwise.
• If your order qualified for free shipping, we do not deduct our original outbound shipping cost from your refund.

Defective, damaged or incorrect items

If we confirm a product defect, transit damage or an incorrect shipment and a return is required, Chiipop covers the return shipping cost. We also cover shipping for any replacement we arrange. Please contact us for shipping instructions before returning the item.

4. Defective, Damaged or Incorrect Items

Please contact us within 30 calendar days after receiving the item. Include:

• Your order number and a description of the issue.
• Clear photos showing the affected item and the problem.
• A short video showing the issue. A full unboxing video is not required.

For transit damage, photos of the parcel and its packaging can also help us investigate. If you cannot capture the issue in a video, let us know so we can discuss how to assess it. These evidence requests do not override your statutory rights.

After reviewing the information, we will arrange a replacement or refund based on the circumstances, subject to any remedy you are entitled to under applicable law. Our support team will tell you whether the item needs to be returned.

Damage caused by the customer after receipt is not covered by our product-defect or transit-damage service. The 30-day reporting period does not limit any longer protection required by applicable law.

5. Blind Boxes

Single blind boxes contain a random design and do not support character selection. Buying multiple single boxes may result in duplicate designs.

Our current blind-box collections have no hidden designs. A full set contains 6 boxes with no repeated designs.

Under our voluntary change-of-mind policy, opened blind boxes cannot be returned because you dislike the character or receive a duplicate from separate single-box purchases. If an item is defective, damaged or incorrect, or a full set contains repeated designs, please contact us using the process above. Your statutory rights remain unaffected.

6. Order Cancellations and Address Changes

In-stock and preorder items can be cancelled free of charge before they are shipped. A full cancellation receives a full refund. You may also cancel only the items that have not yet shipped; we refund the amount actually paid for those items.

Email support@chiipop.com with your order number and request as soon as possible. We initiate cancellation refunds within 3 calendar days after confirming the cancellation.

Address changes are available only before the parcel is handed to the carrier. Once an item has shipped, please follow the return process if you no longer want it. This does not limit any statutory cancellation rights.

7. Refund Timing

For returns, we initiate your refund within 3 calendar days after our warehouse confirms receipt of the returned items.

This is the time we take to initiate the refund. The time for the funds to appear in your account depends on your payment provider or bank. Any earlier refund deadline required by applicable law takes precedence.

8. Lost or Significantly Delayed Parcels

If your parcel is lost or has remained undelivered for an extended period, email us with your order number. We will investigate the delivery status and arrange a replacement for a lost or significantly delayed shipment. This does not affect any right to a refund under applicable law.

An unshipped preorder is different from a delayed parcel: please refer to the estimated dispatch information for that product. You may cancel it before shipment as described above.

9. Your Consumer Rights

Nothing in this policy limits rights that cannot be excluded under applicable consumer law, including rights relating to faulty goods, cancellations, shipping charges or refunds. Where those rights differ from our voluntary policy, the applicable legal requirements take precedence.

For example, where UK distance-selling cancellation rights apply, you normally have 14 days after delivery to notify us of cancellation, followed by another 14 days to return the goods. For an eligible full-order cancellation, standard delivery charges are refundable as required by law. Our voluntary unopened-packaging rule does not remove statutory rights to inspect goods, although handling beyond what is necessary may affect the refund where the law permits.

For any return, cancellation or delivery question, contact support@chiipop.com.