Shipping policy
Your favorite characters, delivered from Chiipop. Our orders ship from China, with tracking details provided when your parcel is dispatched.
1. Shipping Rates
All amounts below are in USD. Free shipping is based on your merchandise total after discounts and before shipping charges, and applies to both guest and registered-customer orders.
| Destination | Free shipping on orders of | Shipping below the threshold |
|---|---|---|
| United States | US$69 or more | US$10 |
| Canada | US$69 or more | US$10 |
| United Kingdom | US$69 or more | US$10 |
| Japan | US$59 or more | US$7 |
| South Korea | US$59 or more | US$7 |
| Taiwan | US$59 or more | US$7 |
Other destinations: Please email support@chiipop.com before ordering if your destination is not listed. We will confirm whether delivery is available and the applicable shipping terms.
Discount example: An order reduced from US$75 to US$65 does not qualify for the US$69 free-shipping threshold. An order of exactly US$69 after discounts does qualify.
2. Dispatch and Delivery Times
| Order type / destination | Expected dispatch | Estimated arrival |
|---|---|---|
| In-stock items — United States | Within 1–2 calendar days of ordering | Approximately 10–15 calendar days from the order date |
| In-stock items — other listed destinations | Within 1–2 calendar days of ordering | Please contact us for a destination-specific estimate before ordering |
| Preorder items | According to the estimated dispatch information for the product | Depends on the preorder dispatch date and destination |
Calendar days include weekends. For US in-stock orders, the 10–15-day estimate includes processing time. You do not need to add another 1–2 days to that estimate.
Delivery dates are estimates, not guaranteed arrival dates. Carrier disruptions, customs inspections and other delivery conditions may affect arrival times. Contact us if your parcel is taking longer than expected so we can check its status.
3. Preorders and Split Shipments
| What you order | How we ship it | Additional split-shipment fee |
|---|---|---|
| In-stock items only | Dispatched once prepared | None |
| Preorder items only | Dispatched after the stock arrives and is ready to ship | None |
| In-stock and preorder items together | In-stock items ship first; preorder items ship separately when ready | None |
You pay shipping only once for the original order. If that order qualifies for free shipping for its destination, all resulting shipments are free. We do not charge another delivery fee when the preorder portion ships later.
Please review the estimated dispatch information on the preorder product page before ordering. Preorders are not covered by the 10–15-day order-to-delivery estimate for US in-stock purchases. If no dispatch estimate is available, contact us before placing your preorder.
4. Tracking Your Order
We send a shipping notification with tracking information when your parcel is dispatched. For split orders, each shipment has its own tracking details, so you can follow the in-stock and preorder items separately.
Tracking updates may not appear immediately. If you cannot find your shipping notification or need help checking delivery progress, email support@chiipop.com with your order number.
5. Taxes and Import Charges
Our prices include applicable taxes and import duties for the destinations we support. Shipping charges, where applicable, are listed separately above.
If a carrier or customs office asks you to pay an additional tax or duty, please contact support@chiipop.com with your order number and a copy of the request so we can help resolve it.
6. Address Changes and Cancellations
| Request | When it is available | How to request it |
|---|---|---|
| Change your delivery address | Before your parcel is handed to the carrier | Email your order number and corrected address |
| Cancel an in-stock or preorder order | Before the items are shipped | Email your order number and the items to cancel |
| Cancel the unshipped part of a split order | While those items remain unshipped | Identify the items you want to cancel by email |
Please check your address carefully before ordering. After dispatch, we cannot change it through our pre-dispatch address-change process; contact us if you discover an error so we can review the situation.
Cancellations before shipment are free. Full cancellations receive a full refund; cancelled individual items are refunded at the amount actually paid for them. We initiate cancellation refunds within 3 calendar days after confirming the cancellation. Your bank or payment provider determines when the funds reach your account.
7. Delivery Problems
| Issue | What to send us | How we help |
|---|---|---|
| Lost parcel or a parcel undelivered for an extended period | Your order number and any tracking details available | We investigate and arrange a replacement for a lost or significantly delayed shipment |
| Damaged, defective or incorrect item | Your order number, clear photos and a short video showing the issue | We assess the problem and arrange a replacement or refund as appropriate |
Please report a damaged, defective or incorrect item within 30 calendar days of receiving it. A full unboxing video is not required. If a video cannot show the issue, contact us for help with the assessment.
Chiipop covers shipping for replacements and any required return of a confirmed defective, transit-damaged or incorrect item. For the complete process, see our Return Policy.
These terms do not limit any cancellation, refund or other rights you have under applicable consumer law, including rights relating to delayed or undelivered orders.
8. Contact Us
Email support@chiipop.com for shipping questions. Please include your order number if you have already ordered. We reply within 24 hours.